| Level | Definition | Target timeframe |
|---|---|---|
| Sev-1 | Broken with no workaround. Cannot log in, data lost, payments failing, estimate or invoice will not send, site down. | Same day |
| Sev-2 | Core workflow broken, but a workaround exists. | 3 business days |
| Sev-3 | Annoyance, cosmetic issue, or a problem affecting a single user. | Next weekly release |
| Sev-4 | Feature request. Not a defect. | Reviewed monthly |